Examples of CVS Training
Courses
BASIC BOOKEEPINGTrainees will gain a broad
understanding of the role of a Treasurer in an organisation, including
the type of bookkeeping needed. They will learn: how to maintain
income, expenditure and petty cash books; how produce an Income &
Expenditure Account; and how to carry out a Bank Reconciliation.
BUSINESS PLANNING
The course looks at: why plan?; what is a 'project'?; starting to
plan; providing details of your organisation, including what is
different about you; SWOT analysis; identifying and analysing the
needs to be met; strategy, direction, aims and objectives (SMART);
project development and planning, including the structure/stages of
a project; finances, and implications for the organisation;
promoting the organisation's case; the role of the Project Manager;
the processes of project management; allocation of responsibilities
(including Gannt and Pert charts) and team management; budgeting;
reviewing; risk-management and problem-solving; evaluation at the
end of the project.
COMMITTEE SKILLS
By the end of the event,
participants will be familiar with:
a) the process involved in writing
constitutions and standing orders;
b) the responsibilities and powers of a
management committee and of office bearers;
c) setting agendas and taking minutes;
d) proper conduct of the following
types of meetings – inaugural, committee and general (including Annual
General Meetings and Special/Extraordinary General Meetings).
COMPLAINTS PROCEDURE
This short course advises on how to make a
complaint, how to deal with complaints and how to produce a Complaints
Procedure within your organisation. It also provides examples of
complaints procedures from various sources.
DATA PROTECTION
This course explains the requirements placed upon
organisations holding information about clients, staff and
volunteers by the Data Protection Acts 1998 and 2003 and of the enforcement
process. It gives advice on how to hold and use personal data in
your organisation.
DISABILITY DISCRIMINATION
This course trains organisations in the duties
placed upon organisations,
companies and public sector bodies by the Disability Discrimination Acts 1995
(and its subsequent
amendments) and 2005, in employment matters and in the provision of goods, facilities
and services. It also highlights the penalties facing those which do
not comply with the Act.
DIVERSITY AND INTERVIEW SKILLS
This course makes use of video clips involving
one-to-one interviews and related questions to highlight “rights” and
“wrongs” in interviewing techniques, using people often regarded as
“different” as the interviewees.
EMPLOYMENT LAW AND EMPLOYERS’
RESPONSIBILITIES
This course covers all aspects of employment law
as they affect voluntary organisations which employ staff. It
includes contracts, national minimum wage levels, working time
regulations, absence management, disciplinary and grievance
procedures, dismissal, discrimination, trade union membership,
maternity and paternity leave, adoptive parents’ rights and flexible
working.
FUNDING: APPLICATIONS AND REPORTING
PRODCEDURES
This course will:
• examine the current funding situation in Scotland;
• describe the support available in seeking funding;
• advise on writing letters of application and on completing
application forms;
• give practice in completing application forms;
• detail, and advise on the writing of, other documents
and reports to send with the application; and
• advise on how to report to funders (interim & ‘end of
grant’ reports).
GROUP DYNAMICS: FACILITATION SKILLS
This short course covers issues such as questions,
emotions, concerns and fears experienced before joining a group; the
fact that ‘normal’ has a very large number of guises; reading
individuals’ ‘body language’; different forms of support which can be
offered; and advice on good facilitation techniques.
HOW OSCR REGULATION AFFECTS CHARITIES
By attending this course, you will learn how the
powers given to OSCR by the Charities And Trustee Investment
(Scotland) Act 2005 will affect your organisations and your roles
within those organisations.
HOW TO SOURCE THAT FUNDING
The course covers responsibility for funding, all
types of funding (local and national; grants and loans), Service Level
Agreements, support available from the CVS and the Local Authority,
and the changing nature of funding, delivered via a combination of
information, advice and practice.
IMPLEMENTING PQASSO
This is currently a two-day course for
organisations funded above a certain level by Perth & Kinross
Council, although other organisations, with the local authority’s
permission, may also attend. The course introduces trainees to the
PQASSO quality assurance scheme, which the local authority wants all
organisations without such a scheme to implement, and advises on how
they might implement it themselves.
MINUTE-TAKING
This course covers the role of the Secretary in an
organisation; the importance of minutes; what must be recorded; what
may be recorded; minute-taking techniques; and practice in
minute-taking, using a ‘mock’ meeting.
RUNNING EFFECTIVE MEETINGS
Attending this course, you
will learn:
1. to differentiate between
types of meeting;
2. the respective roles of office bearers in an
organisation;
3. how to organise different types of meeting;
4. how to set the agenda and take minutes;
5. how to chair meetings properly; and
6. when and how to use voting procedures.
PARTNERSHIP WORKING
Attending this course, you will:
1. study the reasons for the increasing interest in partnership
working;
2. consider the difficulties involved and how they can be
overcome;
3. hear presentations on some existing partnerships, either
active or embryonic;
4. consider how they might become involved in partnership
working and with whom;
5. discover how they might form and develop a partnership
with (an)other organisation(s); and
6. examine the nature of partnership working.
PEOPLE MANAGEMENT
This two-day course covers the topics of leadership;
recruitment and selection; supervision of staff and volunteers; stress
management; assertiveness; conflict resolution; involvement and
empowerment. A variety of
training methods are used.
PRESENTATION SKILLS
This
course is aimed at all of those who speak to others in their work (in
other words, the vast majority of us). If we supervise others, train
others, give explanations to management committees, address
fellow-members of boards or management committees, are involved in
meetings with other organisations, write applications for funding or
carry out many other tasks, in a paid or unpaid capacity, we need good
presentation skills.
Can we put
our message across? Can we hold the listeners’ attention? What
impression do we convey about ourselves? Are we easy to understand? Do
we waffle, talking much of the time about irrelevant matters? Do we
speak in an organised way? These are just some of the important
questions which we need to ask. This course will help us to improve
our skills in this area.
PROJECT MANAGEMENT
The course includes: the definition of a project;
why plan?; helping projects to succeed; developing the plan (need for
it; stakeholders; SWOT analysis; content; SMART objectives; when and
how to start a project; role of the Project Manager; management
styles; budgeting; monitoring and evaluating the project; completing
and reporting on the project; what next? A combination of instruction,
advice, discussion and practical exercise are involved in this course.
TELEPHONE SKILLS
This course trains people in the active,
participative nature of listening; explains how, in face-to-face
conversations, body language sends us messages which we interpret in
forming suitable responses; explains the importance of voice signals
picked up from the person on the other end of the line; considers
barriers to effective listening and ways of encouraging people to
give more information; advises in some detail on how to respond to
clients in a supportive and effective way, and enables participants
to practise in role-play situations.
TIME MANAGEMENT
This course enables participants to look at their
typical working day, to consider the real issues of time management
in the workplace, to review and analyse their own use of time, and
to begin to plan to improve on their current practice.
USE OF POWERPOINT IN PRESENTATIONS
The aim of this course is to enable participants to
use PowerPoint effectively in formal presentations. Those attending
will gain a better understanding of the communication process, the
principles of graphic design, and the use of the visual image.
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