Eric, aged 62, had been facing a number of barriers to digital inclusion including access, skills, and confidence. In partnership with Lead Scotland, we were able to help Eric improve his digital skills so that he could use online services at home.
Eric received weekly digital support which included face-to-face time, and the use of a laptop to practice his skills at home. As Eric’s access, abilities, and confidence improved, it was increasingly important for both projects to work together and help tackle further topics such as internet awareness and safety.
Eric finally progressed towards and successfully achieved an SCQF Level Four Adult Achievement Award and completed this based on the learning that he has done at our Service. Eric is a great example of someone facing digital inequalities and seeking support to achieve better wellbeing outcomes